Policies

Cancellation Policy

If the client cancels within 48 hours of a scheduled appointment, Simplicana, LLC will request half the agreed upon rate. (Example: If client cancels a 4 hour session within 48 hours, Simplicana, LLC requires payment for 2 hours of the agreed upon rate). If the client ends the organizing session more than one hour earlier than the agreed upon session end time, Simplicana, LLC may request half of the agreed upon rate for that unused time. This policy applies to both the Simplicana organizer, and any organizing assistants/contractors affected by the cancellation.

Confidentiality Policy

Your privacy is very important to Simplicana, LLC.  Your name and contact information may be shared with people that assist Simplicana, LLC with your organizing needs on an “as-needed” basis, but otherwise will be kept confidential.  If Simplicana, LLC shares your information, these people are bound by contract to protect the privacy of your information, and they are given only the information necessary to help Simplicana, LLC with your organizing needs. This duty of confidentiality continues even after your organizing needs are over.

Any photos that you give Simplicana, LLC permission to post on simplicana.com, or other social media platform, are completely anonymous.

Testimonials typically feature your first name and last initial unless you would like to be “anonymous”- it is the client’s responsibility to let Simplicana, LLC know.

Confirmation Policy

A Simplicana organizer will almost always email or text to confirm appointments two days in advance. An organizer will show up at the agreed date and time unless you hear from them otherwise, and you are expected to be there. If you need to reschedule your appointment time it is your responsibility to contact Simplicana, LLC and do so. (See Cancellation Policy above).

Early-Ending Policy

In the midst of an organizing session, if a client ends the organizing session more than one hour earlier than the agreed upon session end time, Simplicana, LLC may request half of the agreed upon rate for that unused time. This policy applies to both the Simplicana organizer, and any organizing assistants/contractors affected by the early ending of the session.

Payment Policy

Simplicana, LLC accepts cash, checks, credit cards, PayPal, Venmo and Google Wallet. We require payment at the end of each session, unless the client chooses to pay online- if a client chooses to pay with PayPal, Venmo or Google Wallet, payments must be made 6 hours before the session start time.

Please note that weekend rates may sometimes (but not always) differ from week day rates. Email info@simplicana with questions.

One hour consultations are $100. Please make all checks out to Simplicana, LLC. We can provide you with an emailed invoice at your request.

Travel Policy

Simplicana, LLC is based in Shawnee, KS, though we occasionally operate in other locations around the country. Depending on which location you are in, a travel fee may pertain to you. This fee is waived for any clients who reside within a 25 mile radius of Simplicana, LLC’s base at the time of service. Any client who resides outside of this 25 mile radius may be charged a travel fee of 60 cents/mile, doubled for round-trip.

Health and Safety Policies

It is the client’s responsibility to inform Simplicana, LLC of any injuries or medical conditions that may affect or be affected by an organizing session, including but not limited to breaks, sprains, pulled muscles, fibromyalgia, arthritis, bad back, and fatigue. All medical information you provide to us will be kept confidential.

If there is a known or suspected mouse, mildew or mold problem in your home, you must notify the organizer of this so that they can come prepared with face masks and gloves. For health reasons, Simplicana, LLC will not send an organizer into a space with an active black mold problem. Contact information for mold specialists and/or an exterminator is available upon request.

Assistant Organizer Policy

Upon request and with advance notice, a skilled organizing assistant may be available to join an organizing session, at the rate of $40/hour. This is an excellent option for big jobs, such as garage or basement clean-outs, as the overall cost of the organizing job will be greatly reduced, as the assistant’s work saves significant time on the job, and therefore cost. Simplicana, LLC chooses experienced, skilled, confidential, and compassionate assistants. One of the many benefits to hiring an assistant is that they can load their vehicle with donations if the Simplicana, LLC organizer’s vehicle is already full. Simplicana, LLC requests a $60 flat fee for donation hauling if donations exceed the physical capacity of the organizer’s vehicle, and must be hauled to charity by the assistant.

Donation Handling Policy

Simplicana, LLC’s organizer will take as many of your donations as can fit into the company vehicle, free of charge, and a donation slip will either be provided to you, or mailed to you at the end of the year, if you have requested it. The client is responsible for disposing of regular garbage, recycling, shredding and any donations that either will not fit into Simplicana, LLC’s company vehicle, or donations that are not commonly accepted by charities, such as mattresses and oversized TVs. Simplicana, LLC will do its best to equip you with some excellent resources for donation removal for anything that it cannot take.

Supply Run Policy

If the client does not wish to purchase organizing products or containers before the session due to lack of time or otherwise, a Simplicana, LLC organizer may be able to pick items up with reasonable advance notice. The client agrees to fully reimburse the organizer for these purchases, plus pay a convenience fee of $45 per store or errand. Simplicana, LLC is not liable for any defects or injury caused by products recommended, sold, or provided to the client.

Hold Harmless Agreement for Moving/Packing

Simplicana, LLC is not a packing or moving service, and is not insured for these services. The client agrees that if they hire a Simplicana, LLC organizer for packing and/or moving help, Simplicana, LLC is held harmless in the event of an item being accidentally broken, damaged or lost. Simplicana, LLC can recommend an excellent moving and packing company with proper insurance upon request.